Thank you for choosing Lotus House Nail Spa! Before you make a booking, please take a moment to review our policies below. By booking an appointment, you are confirming that you have read and fully understood these policies. The booking button is available after the policy section below.
1. Online Booking is Highly Recommended
While we are happy to welcome both walk-in and online bookings, we highly encourage you to book in advance online for better management. We only accept phone reservations if you already have a profile in our booking system.
2. GDPR Notice
You are responsible for the information you provide when making a reservation. If you use someone else’s details, we are not responsible for any issues that may arise. By booking an appointment, you consent to us using your name, email, and phone number to send confirmations, reminders, cancellations, and marketing emails. If you wish to have your information removed, please contact us, and we will delete it from our system.
3. Late Arrivals
To respect both our clients and staff, we kindly ask that you arrive on time for your appointment. If you are running late, please notify us. If you arrive more than 10 minutes late, we may have to offer your appointment slot to another customer.
4. Rescheduling, Cancellations, and No-Shows
We do not charge fees for cancellations or no-shows, but we kindly ask that you reschedule or cancel at least 12 hours in advance. If an emergency arises and you are unable to cancel online, please notify us by phone at least 3 hours before your appointment. Cancellations that do not follow this policy will be marked as no-shows. If you have two no-shows, you will be blocked from our booking system and unable to make future appointments.
5. Group Services and Non-Refundable Deposit
Please note that our booking system does not allow you to book multiple appointments at the same time. If you are able to make two or more bookings, they will not be scheduled simultaneously, but will be consecutive appointments. If this is not what you intended, please contact us so we can assist you. Otherwise, we may cancel one of the appointments to free up space for other clients.
For group services, a non-refundable deposit of 25% of the total service cost is required. This deposit will be deducted from your final total once your appointment is completed.
6. Service Guarantee and Refund Policy
We guarantee our services for 7 days, excluding any breakages. If you notice chips or lifting within the first 7 days, please contact us to schedule a free repair. After 7 days, or for breakages, tears, or corner breaks, a repair fee will apply according to our price list.
We do not offer refunds for services rendered, but we may offer a complimentary touch-up or removal at the discretion of our technicians. Any concerns must be communicated within 3 days of your appointment to qualify for a complimentary service.
7. Right to Refuse Service
Our staff reserves the right to refuse service to anyone behaving inappropriately, intoxicated, or in a condition that may affect the outcome of the service.
8. Other Important Information
We love children and welcome them in the salon; however, they must be supervised at all times due to the use of chemicals. We are not responsible for any accidents that may occur.
If you are under 15, a parent or guardian must book your appointment for you.
For your comfort and safety, please inform us of any allergies, physical issues, disabilities, or if you are pregnant. If you feel discomfort during your treatment, please notify your service provider immediately.
Please keep your personal belongings with you at all times. We are not liable for any damage or loss of personal items during your visit.
Thank you again for your continued support and loyalty!
Sincerely,
The Lotus House Team
Lotus House Spa 